Sony India — Poor after sales service by sony india service station

Address:

400064

I purchased a tv from croma malad (W) in dec 14 with extended warranty
There was a problem with the tv set in mar 16. A complaint was lodged and a technician visited from sony. He told me that there is a problem with the panel of tv and it can not be repaired here & it needs to be taken away. It was taken away by persons from sg infotech vasai in mar 16. I was informed on mail that part is not available & they will replace the tv with wanother model on 14/04/16. The confirmation was given to them but till today i have not received the tv and i do not have any idea when i will get the same. I called on toll free number bit they are not ready to register my complaint without job number.
This raised several questions in my mind
1) why job number was not given to me
2) why toll free number did not register my complaint specifically when i said that it is not possible for me to give job number as the dealer has not given it to me

You are requested to look in the matter and satisfy yourself that service standards sat in service level agreement have been followed.

Waiting for your early reply.

Shrigopal jhunjhunwala