[Resolved]  Sony India — Poor Service and Negligence

Address:

Bangalore, Karnataka

DearMr. Vikas, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Thismail is in regards with the service of my laptop - SONY VAIO SVE151L11W whichis white in color.

Letus start with the history of the matter.
On20th of December 2013 I had deposited my laptop with Laptop World, who is the dealer of my laptop stating the following problems:
1. 1. Problemwith the hinges - which I had noticed only after the previous service of the system
2. 2. Heavynoise of the system’s fan
3. 3. SystemHanging
4. 4. Slowingdown of the system’s performance

Iwas told by Ms. Mohana from Laptop world that the very next day, it wasdeposited with the Abivruddhi Tech which is the authorized service Centre.
After2 days’ time when I called Ms. Mohana she told me that the problem occurs whenyou open and close the system every day, anyway we are trying to get theapproval done for the free service as the system is under warranty period.
Thiswent on for at least 2 weeks’ time and finally I was told by you that theapproval has been received for the free replacement of the hinges but, as youare not having the spares it will take some time for you to replace the hinges.

Sinceall my work was getting affected because of this, I requested you to do it assoon as possible and give me a commitment as in within how many days you canservice the laptop. You said, you wouldn’t be able to commit on a date but Ican take the laptop for time being and get it serviced as soon as you receivethe spares. Further, I asked you for either a copy of the approval you havereceived or a mail stating that I can take the laptop for time being, but yousaid you will not be able to the same as it is confidential and I can take thelaptop on trust factor.

Icollected my laptop back on 24th of January 2014 and after thatcalled you a couple of times for the updates but you have been telling methat you are yet to receive the spares from Singapore and it is stuck withcustoms which I fail to notice the fidelity of the reason. For thatmatter, to receive spares anywhere from the world, I really don’t think it isso difficult and taking more than one and half months and still not received.To be frank, I am not able to understand as in what is stopping you guys fromservicing my laptop.

Pleaselook into this matter and let me know how long more you will take to get mylaptop done as I am afraid that you guys are simply delaying the process whichI don’t know for what reason. And as I have already told you number of times, it is causing me a lot of inconvenience.