[Resolved]  Sony India — Problem -- Front panel in SONY LED KDL 40EX520

Address:

Chennai, Tamil Nadu

Hi Sir/Madam, I purchased SONY Television. (Model: KDL 40EX520) Serial No: 2482196 on 14.01.2012 from Vasanth & Co company (Sony dealer), saidapet. I have registered a compliant for problem (video invisible equipped with audio) to customer care on 17.05.2014 (CCCID:[protected]. . Service is so disappointing that Service executive came on 20.05.2014 at 11:00PM after 3 days investigated and said that problem is with Front Panel due to current fluctuation and value of front panel is 25000/- approximately. It is ensured While purchasing that this model doesn't require stabilizer as it has inbuilt stabilizer. Please note I am residing amidst of residential area and not in industrial area. We don't have frequent fluctuations and there is no question of sudden surge or spikes or any other high power pollutions being a residential area. Though it is costing high, trusting "Sony brand" I have bought with no question and started using it. it is highly disappointing to see a product of Sony is not even durable to have life of 2.6 years. I request you to take this case as special consideration and do favorably against this complaint that could avoid me for proceeding with any other legal action. Regards M.Babu