Sony India — Problem in mobile device - model no. Xperia sp c5302

Address:

Mumbai City, Maharashtra

My Self Mr.Govind Vankar have purchased Sony Xperia SP model no. C5302 from Croma Show Room, Mulund-West, Mumbai branch as on 21/12/2013 for Rs.22999.

After 15 days it started giving problem with related to touch problem & for that i have visited sony service centre where as they told it will take 7 working days to get repaired & i wanted to go out so i couldn't submit the same on that day at service centre.

Invoice No.:slf02a[protected]

Invoice Date :21/12/2013


When i returned back after 20 days i found there is an issue with camera also.

Then i have visited ghatkopar - mumbai sony service centre, they asked me to submit the phone as it will take 7 days time to get repaired.

They gave me back the moblie after 10 days as on 10/02/2014 but they couldn't resolve the camera issue.

When i asked the same they told me to pay Rs.1200/- to replace the back housing part.

Where as my mobile is under Warrenty period why should i pay more as it was told that mobile will get replaced for any issue which comes under warrenty period specifically for this model no..

So was that false promise given by Croma for your product.

Please look into the matter ASAP & solve the issue or i will file a consumer complain agiasnt sony.

Regards,
Govind Vankar
Mob.No. [protected]