Sony India — problem with mobile phone purchased one month back

Address:

Hyderabad, Andhra Pradesh

I bought Sony xperia Z3 phone on 08 JUN 2015 for Rs. 40, 000. It is a water proof phone. I was told to keep side covers closed so that water does not goes inside the phone so i kept covers closed all the time. On 08 JUL 2015(just after one month) touch screen for my phone stopped working. When i took my phone to service center they said water went inside my phone. I kept covers closed all the time still they are saying water went inside and now phone is damaged. They said as it is a liquid damage warranty will n ot be covered.Today in the morning they sent me a message saying it will cost me Rs. 24000 for the repair of phone. Its been 1 month only also i made sure to keep covers closed still they are saying water went inside and it will cost me 24k. I called service center and asked for the details on this, they asked me to call Sony India as they are the ones who are repairing this phone so i called them, i asked them why there can be a liquid damage when covers are kept closed also i dint took my phone through water, they asked me to call again service center people to get details on liquid damage when i asked them to get any senior guy on the call they kept me on hold for around 10- 15 mins and no one replied, i called them multiple times but no senior guy was available in Sony to answer my query. Now i have asked them to return my phone as i cant pay this big amount, My major concern is when i dint let my phone through water also the side covers were closed how can the water go inside even though it says water proof . Also they are not covering warranty. Sony India and Sony service center seems not to be very helpful. They just need money. Atleast they should cover warranty. Sony India people dosent even know how did i got this message saying 24k i need to pay. I have the sony service sheet, ticket id - [protected] job no - W[protected] phone number - [protected], [protected] emailid - [protected]@yahoo.com Sony service centre details:- Asha communication hyderabad http://www.justdial.com/Hyderabad/Asha-Communication-%3Cnear%3E-Opposite-Lumbini-Jewel-Mall-Banjara-Hil...⇄ Sony customer care details[protected] Please let me know if any further details required. Thanks, Karan Pandey