[Resolved]  Sony India — Problems with Sony Vaio Laptop - SVE15135CN/B

Address:

East Singhbhum, Jharkhand

Dear Sir/Madam, I am Varun Kabra and I purchased a SONY VAIO Laptop (SVE15135CN/B) on 5th June, 2013 in Bangalore (Indira Nagar). The warranty period was for 1 year. On 16th June, 2014, my laptop crashed and had to be taken to a service center in Jamshedpur. Over there, I was informed that the mother board had crashed and the estimate of repair came to be around Rs. 17, 000. Since, the warranty lapsed by 10 days, I had to pay the amount to get it repaired. On 8th July, 2014, the same laptop crashed again and I took it to the same service center in Jamshedpur. This time, I was told that the hard disk has crashed and needs to be replaced. The estimate given to me was around Rs. 10050/-. I just paid 17, 000 for a laptop which is one year old (bought for Rs. 37, 000/-) and now this has happened within a month of the warranty lapse. I have already shelled out a lot of money for the laptop. Please advise me on what I should do with the piece. I just got it repaired for Rs. 17, 000/-, hence expect some sort of consideration from your side. I have been struggling with the laptop piece. It has not only cost me financially but also taken a lot of my time. I am a student and I need laptop for my daily academic purposes. This has caused me a lot of strain both financially and mentally. I look forward to your reply and help as soon as possible. Regards, Varun Kabra [protected]