Sony India — repair cost being charged more than of new phone

Address:	Satara, Maharashtra, 411007
Website:	www.sony.com

I had purchased a sony xperia z1 on[protected].
Orignal price on box - rs. 17990/-
After discounts i purchased it for 17498/- from amazon.

After 7 month o[censored]sage on[protected] display oh phone cracked,
Phone was functional and working, apart from a crack on display no issues reported till i submitted to service center.

On[protected] i was given a estimate repair cost of 18526/-
Which included multiple parts of the phone and display as well.

I questioned the cost of phone is 17990/- and i am being charged to repair a working phone 18526/-
Service center had to say these are company repair charges and it doesn't matter what the phone cost is.

I approached adv. Sachin pardesi [protected] for a complain to be filed against company and service center as they are charging for repair above the full cost of new phone.

Since then its been 2 and half year,
Advocate has taken 4500/- for notice that was sent to service center but never filed any complain.

My main concern to complain here is against sony india and prayag cellular (Authorized sony service center based at aundh pune)
As they over charged in estimate.

I could not get this phone repaired as charges are over new phone cost,
Service center did not return my phone till date it is with them.

Just because they are manufacturers and authorized repairers they should not be dominating this way.