Sony India — repair of my mobile

Address:

Gautam Buddh Nagar, Uttar Pradesh

D-22, INDIAN OIL NAGAR, SITE-2, SECTOR-55, NOIDA (U.P.) PINCODE-201301 CONTACT: [protected], [protected] Good Day, On 30 May 2015 I submitted my sony Xperia mobile phone for repairing as it was not charging with the charger. After the examination of my mobile the engineer at the Centre told me that the charging jack is faulty. Further I was asked to pay amount of Rs.600 (six hundred only), which I paid at the centre and the receipt for the same has been attached. After the replacement of the USB jack I received my mobile with a 3 months warranty for the same. TICKET ID: [protected], JOB NO: W[protected], MODEL NO: C2004, COLOUR: BLACK, DATE:[protected] As soon as I reached home and tried to charge mobile phone, it was not getting charged i.e. same problem was still persisting. Again I went back to the sony service centre and told them about the issue. After examination of the mobile phone the engineer present at the centre informed me that the motherboard of the mobile phone has been damaged due to the replacement of the USB Jack. The jack was being changed by the engineer who is an employee of SONY INDIA, so as the damage was being caused to the motherboard due to the replacement done by sony india. I am not responsible for the damage caused and I need my mobile phone`s fault to be rectified on urgent basis. I will not be paying any further charge neither for the service not for the MOTHERBOARD of the mobile. SONY INDIA is totally responsible for the same. The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the mobile phone repaired and I would request that you confirm that you will do this within the next seven days. I also require you to confirm whether you will arrange for the mobile phone to be collected or will reimburse me for the cost of repairing it. Find the attached documents for the same. I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter. Regards, RAJAT GUPTA