Sony India — Replace my sony 32" led tv

Address:	769008
Website:	www.sony.co.in

Myself mr. Sams tabrez akhtar (Mobile no. [protected]) residence f-45, nit campus rourkela odisha - 769008. I purchased a sony 32"led tv from doordarshan, main road, rourkela - 769001. On 20th february 2016. During purchasing, i didn't check whether internet connectivity is working or not.

On 23rd june 2016, i want to play youtube video on led tv. Then i tried so many times, but connectivity fails. Then i called to customer support, he told me some procedure, but we are unable to play video on sony led tv. After 45 min, customer executive said to me that don't worry sir. I am writing a complaint regarding this problem. The technician will visit at your address within two days. Your complaint/ reference number is 33022034.

After three days a technician came to my address. Mr. Barik (Technician) tried nearly 2 hours, but he was also unable to play video on sony led tv. Refresh internet option takes so much time after that an error occur. Kindly retry. Finally, he said some manufacturing defect is on your tv. Some wi-fi card will change. After that, he tried from lan, but the problem continued.

I purchased this tv after paying 36000 rs. This tv is in manufacturing defect. I think that sony is one brand on which all people can believe blindly. But i was wrong. Today, again i called to the customer support they provide me new complaint/reference number is [protected]. From 15 days the problem is as usual. I am not ready for repair work. I want replacement only.

Now i request sony they replace my sony 32" led tv with new one led tv. I hope you will take action as soon as possible.


Thanks


Regards,
Mr. Sams tabrez akhtar
F - 45, nit campus,
National institute of technology,
Rourkela, odisha - 769008.
Mobile no. [protected], [protected]
Email id - [protected]@gmail.com