Sony India — Replace the defective television with a new one

Address:

Kolkata, West Bengal

With great disappointment I am writing this mail to you. We have purchased a Sony Bravia Television (Model No.KLV-32R412B, Serial No.3548287) on 22nd February, 2015 from Khosla Electronics, Behala. On 24th February, 2015 one of your technician came for installation and installed the television. Then from that very day, the television is having problem. There is a defect as it is showing line on display. We have complained that on Wednesday i.e. on 25th February, 2015 on your toll free number, then someone named Ms. Sakshi called me from the Sony head office and told me to reset the setting of the television then the line will go. But this thing didn’t help us because it was manufacturing defect but till date nobody turned up. Since it is my new television, I want it to be replaced with a new one as soon as possible. I really expect a prompt action from your end at the earliest because we are really getting no reply from your end. I don’t know whether I have taken a wrong decision by purchasing Sony Bravia. This type of casual behavior is not expected from a prestigious company like yours. So kindly replace this defective television with a new one immediately as it has manufacturing defect. When the line was coming in the television i took a snap, sending you the picture for better understanding, please find the attachment. Regards, Satish Jaiswal Mob: [protected]