Sony India — Replacement of manufacturing defect of lcd tv model no. klv32ex300 in5

Address:

Kolkata, West Bengal

Dear Sir, We like to inform you that we have purchased a Sony LCD TV Model No. KLV-32EX300 Serial No. 2618053 from company authorized dealer Home Town Kolkata – Rajarjat against the tax invoice dated 16/06/2010 in the name of Mr. Vikram Goyel. The said LCD TV set screen started to fade and made malfunction from last some months. In spite of our effort to minimize the use of the said LCD TV Set to restore the screen in working condition but at last the entire LCD screen stop to function. Accordingly we approached Sony Authorized Service Centre (Bangur Avenue, Kolkata) for the screen problem and after verifying of all the details and after number of visit to the said Sony Authorised Service Centre, the concern person of the authorized service centre informed on dated 26/06/2015 that the said screen fault has been recognized by the Sony India as manufacturing defect against the production of the particular lot, and accordingly the company undertake to replace the entire TV SET or repair the TV screen to it working condition at free of cost. Accordingly we have submitted copy of all the necessary documents on 26/06/2015 and after verifying all the documents the concerned person refused to accept the complaint on the ground that the said company scheme for replacement of the TV set has been expired on 17/06/2015 i.e only 9 days has been expired. In spite of various request to accept our complaint since it is only 9 days delay and that is also not informed or known to us in the earlier visit, but our all effort went unanswerable. From the given fact you could identify that we are unnecessarily harassed and after our all effort we at last decided to write to you to address the customer grievance. Here we like to mention that we are always a loyal customer to the Sony product since inception even after the entrance of many new brands over a period time and we always recommend and give preference to Sony brand over many other brands, but this company negligence/ incidence will definitely hamper the customer confidence and at the same time where Sony India are making crores of rupees expenses on advertisement in order to create Sony Brand and build customer confidence, on the other side the above incidence create negative feeling and deteriorate customer confidence. Hope you could understand our problem and extend your kind cooperation in the above problem. Yours Truly, Mr. Vikram Goyel