[Resolved]  Sony India — Replacement of mobile model

Address:

Dharwad, Karnataka

Dear Sir/Madam My self J.VINOD from hubli I had Purchased Sony L mobile on 28 Nov 2013 i am facing a problem from this mobile till today!!!... The steps and history of this case as follows Firstly(1) I faced a problem of screen flickering while charging on next month of purchase i.e. on December and i submitted my to Sony Authorised Service Center UPADHYAYA ELECTRONIC DEVICE HUBLI ON 7 JAN 2014 JOB NO W[protected]. service center updated mobile software and gave me back but unfortunately the problem is not resolved, i re-submitted the mobile to the same with job no W[protected] after few days of process finally service center replaced the mobile PCB and gave me my mobile with new IMEI no [protected] but problem was yet not resolved. Due to some inconvenience i did not visited service center for few months (2) On 09 sept 2014 i again visited the service center but for my surprise the service center is not ready to accept my mobile for service then i called to customer care center at[protected] and had a talk with customer care executive, on recommendation of him the service center accepted my mobile with job no W[protected] and after long testing process they called me to take my mobile on 17 sept 2014, i took my mobile for check up but the so called service center closed my job, (a) i tested my mobile but the problem remained same, service center said that this is manufacturing problem and it cannot be resolved and i said him to take my mobile back for repair or provide me a new sony model mobile but as the job was already closed by the service center they gave me again new job no W[protected] dated 17 sept 2014. (b) After frequent follow-up this case is forwarded to 2nd level i called me to talk with ASI Mr PRAVEEN firstly he talked nicely! and said i wll forward this case to head office i agreed. (c) now i am in contact with ASI once he said you will get a final result on Monday so i went to service center on Monday but he was not there i called him but he not ready to receive my call at all instead got a system generated message I am in meeting call you later after waiting more than two hours I got a message saying that you leave the service center i will call you later dont worry (d) After 2 days i called him for update then he is Harsh said me that many people involved in this case so you should wait in reply i said i waited already more than TEN days to get resolved with this problem he said i cant tell you exact date when you will get your problem resolved So my next and final step will be filing a case in Consumer Forum for replacement of my mobile with new model as well as compensation for mental Harassment Regards J VINOD [protected] [protected]@gmail.com