Sony India — request for free replacement/discounted replacement 42" smart tv (model no. kdl-42w700b, sr no. 3288981) which is not working at present.

Address:

700041

I have purchased a 42"smart tv (Model no. Kdl-42w700b model, sr no. 3288981) from auth. Shop. Till date, mostly we are buying sony products. For office furniture/tv, brand approval was given for sony product in the recent past.

Above tv (42") was used only for approx. 500 hrs.in last 3-4 yrs. On 16th augus̤t 2018, display problem occurred & checked by sony auth person. During inspection, it has been observed that tv is made of malaysia. Display unit is made of china. White band/bands observed and reported as defective by sony auth. Person & to be replaced with new one (Apprx. Repair cost rs 23000.00). Complain id is 49350806.

Based above & recent feed back from my official colleagues/friends, it seems that now sony has started using sub-standard spares/materials in tvs. Display unit problem just in 500 working hrs in 3-4 years is serious concern. Using chïnease sub standard spares with short service life by reputed sony company is very surprising. Based above, we may not use sony product in future both for home as well office. We may put sony tv on holiday/blacklist product, if due response is not received.

Ther̥̄efore, pl look into the matter & resolve the same (Free replacement/discounted replacement).

Awaiting ur early response.

Thanks

J p sinha
Chief general manager (In-charge)
Regiónal head (Erpl)
Indian oil corporation ltd.
14, lee road, kolkata
Mob : [protected]
Email id : [protected]@indianoil.in