Sony India — shipped damaged tv

Address:	Indore, Madhya Pradesh, 452010
Website:	sony india

Future Retail Limited, Malhar Mall, Indore delivered us a Faulty Sony TV(model no. KD-55X7002E UHD) dated 18/12/2017, Since Delivery no service engineer/technician was provided by the dealer for installation .later on when packing was being open by us on 8/11/2018 and TV is on as plug and play it was been displayed fantastic 4k picture with clear Audio on YouTUbe and also Airtel TV. Later on picture was disappeared on 28/11/2018 we called the service engineer on 29/11/2018 and he reported that the displayed was appeared broken internally on right lower corner and he was submitted the report to sony service center for replacing the display panel but we have not received any response from SONY INDIA or its Service Center till date.Now it seems that Faulty TV was delivered by the Future Retail Limited intentionally/fraudulently.
Question arrived that why TV displayed has broken down automatically within few days.
Kindly arrange to change/replaced the TV panel as early as possible otherwise I am free to appeal to the Consumer Forum.