Sony India — SONY 4K Android KD50x75 TV

Pai International Invoice: CWH-66371 Dt: 31st Oct 2021
The TV was delivered on 1st Nov 2021 and installed by your Authorized Installation team.
The ISSUE:
I did start using the TV from 2nd Nov 2021 and sometime after usage, I started to get issues that TV would automatically turnoff sometimes with sound and most times without Video + Sound. The problem was very intermittent which created a lot of frustration, I contacted the Installation team and they suggested calling the Customer care number. Since the 4th Nov was a holiday, I could contact the Sony Customer on the 5th Nov and followed the Basic trouble shooting advices from the customer care and finally I was advised to try the Factory data reset. Even after Factory reset, the issue existed.
The Service technician had visited on the 5th Nov to check the issue and after multiple trials, he mentioned that he will apply for replacement directly from SONY INDIA. Now it has been 4-5 days and I am following up everyday with PAI International, SONY Customer care and SONY center (SONNECT CARE) and I have been informed that some “TOP Management” needs to approve this replacement.
For no fault mine, why should I go through your internal processes and approval? I am already frustrated and disappointed with this buying experience and now started to feel that I should have taken some advices from my close friends to consider another brand!
As I mentioned the customer care team, if there is no solution on urgent basis by today, I need to consider further escalation or demand for refund of my money against return of the faulty TV.
Please contact me at my registered Mobile number ASAP.