Sony India — Sony bravia display issue

Address:

Kanchipuram, Tamil Nadu, 600045

May 31, 2016
Sony led tv complaint
I bought the sony tv model and now it is 3years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms. This is very shocking for us to accept that sony products went wrong in such a short period. The problem in my new tv makes me rethink about my trust against sony brand. I requested via sony customer care to replace the display panel without any cost but despite 3 mails on 23rd may, 25th and 26th may, they have sent the same reply to me again and again.
We are one of the people who believe about sony’s quality, especially in the tvs. We bought this tv for rs.80, 000 just 3 years back and it is shocking to get this quantity of the product. We have seen in past tvs that run for decades without any issues. This shows the quality of the product and also indicates to us not to go for sony product anymore which will give a recurring expenditure of rs.30, 000 every 3 years. I am just wondering how can a quality of the product be so poor that it wears out in just 2 years and how can middle class people made such big investments believing in a brand like yours.

I am looking for sony management to help on this and escalate to the right people on the top and get the issue resolved to my satisfaction