Sony India — sony bravia kdl 42w700b panel problem in 3 years at the date of purchasing.

Address:

110085

Purchase Date of TV : 01 Aug 2014
Date of Incident : 24 Nov 2017
No Action has been taken yet (From 24 Nov 2017 to 06 Dec 2018 )

I bought Sony LED model-KDL 42W700B in 01 AUGUST 2014 from Snapdeal Website. After using 3 years (average watching time is 10 hours a week), vertical lines started coming on the screen, when i registered complain, engineer visited to inspect the TV (in Nov Last year 2017). He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 23000 and after two days, TV has stopped working. I mean after paying so much price for a brand that claims to be of best quality I need to pay 23000 more of the TV cost within such short span o[censored]sage makes me think what do you define as Sony quality. I found a lot of people facing this same problem and this to be a manufacturing defect (Checked on Sony & other forums). It must be resolved by Sony company. I personally feel bad because i am an active buyer of sony product.

Request you to kindly change my panel free of cost as soon as possible for the sake o[censored]ser experience and a brand dignity.

From
Pawan Kumar, ABP News
95GF, Pocket 17, Sector 24, New Delhi - 110085, INDIA
Mobil-[protected]