Sony India — Sony bravia led tv (W70c) display issue, defective product

Address:	Mumbai City, Maharashtra, 400093
Website:	www.sony.co.in

Respected Sir, Subject: Grievance regarding Sony Bravia LED TV(W70C) Display Issue With due respect to the company of which I have been a loyal customer. Accepting Sony as a household member is very dear to me. However due to the service received by me for my Newly purchased Sony Bravia LED TV(Sony LED 122cm 48W700C) I am highly disappointed with the company. I had purchased the TV from Croma retail, Oberoi Mall in the month of September to be delivered on the auspicious occasion of Diwali making full payment in advance. Despite of making the full payment and mentioning the delivery date, I did not receive the delivery in time and was delayed by several weeks. At this point of time the officials at Croma were avoiding my calls and not responding to messages either. I finally received the delivery on a random night whereby the delivery boys just carelessly delivered the TV and asked to wait for further communications. I am not aware why there was such a delay in delivery whereby I had already made advance payment. After a few weeks o[censored]sage I started seeing fine lines in the display of the LED TV and after couple spots we noticed some dead spots on the display. On escalating to the further issue to the customer support, the technician who had come to examine the TV was very impolite and not listening to the issue we were facing. He was constantly telling that the issue is due to physical damage and will not be covered under warranty. We were later informed that the repairs will cost us somewhere around INR 28000. This price is really high and cannot be afforded by me, and hence the TV is lying unrepaired at home and it is very unpleasant to watch it. I am really disappointed at the service I am receiving and thereby writing to you for help, regarding the same. If not resolved soon I will need to escalate this further. Due to delay in deliveries I suspect that I was delivered a sub-standard product lying dysfunctional in the store house. Also the service that was offered is not up to the mark. Kindly look into this the earliest. Attaching the invoice and screenshot of the issue with the TV. Thanking you. Yours sincerely, Ratan Mahadik.