[Resolved]  Sony India — sony bravia oled 55a8f brand new faulty tv delivered no replacement yet

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560035

I have purchased a sony bravia oled kd55 a8f tv from croma store in bangalore on 24th june 2019. I got the delivery of the tv from croma in properly packed without any damage to the box on 25th june within 30 minutes of delivery the sony installation and demo technician person name murthy came home and installed. He ran the software update and said the tv will restart after the update. Once the update is completed he gave me demo and left. I too switched of the tv and left to office. Once returning i switched on the tv. But only the led was on but the tv never starting. I immediately called murthy and informed. He suggested me some troubleshoot which i did. Later i lost hope and raised a customer service complaint (#[protected] with sony on 26th june morning.
On 26th june kumar from sony service came and inspected the tv and said the motherboard of the tv is not working/corrupted due to a software issue and said it will take 3 days to replace the motherboard. I have asked for the replacement of the tv since it was brand new and not even used for an hour. The service person said he is not authorized to give a replacement instead raise an issue with sony. I have given him the written complaint and mentioned to replace the tv in the sony job sheet. Also i raised this concern with croma which they told me that they will help me. So far i have not got any information or not even got any service incident mail. I have been following up with the customer care personnel and they say they do not have any update. However croma staffs has told me that replacement has been ordered from sony and since no stock is available it will take time.
July 1st 2019 i contacted croma and sony again i got same answers. This is causing mental tension and i'm very much disappointed with such a reputed brand. I need necessary action and compensation from all these mental tension and delay caused.

Here are the details

Sony bravia oled kd55a8f
Purchase date : 24/6/2019
Installation and demo :25/6/2019 2.30 pm
Fault identified on: 25/6/2019 5.30 pm
Fault registered:26/6/2019 10.30 am
Installed by : murthy (Mob # : [protected])
Fault identified by kumar (Mob # : [protected])