[Resolved]  Sony India — Sony e3 dual

Address:

Chennai, Tamil Nadu

Respected Sir/Madam.,

I am Padmini G, I have Purchased the Sony E3/DS above model in Poorvika Mobiles Private Limited., Valasaravakkam on 14/01/2015 Amt of Rs.11, 200/- my Invoice No is 28980.
in 2nd day when i was mobile it was get hang unable to end the call and i tried to shutdown my mobile that is also
not get so i called poorvika show room they where asked me to come there, i gone there they were open the mobile and insert the pin and reconnected the mobile, they said hereafter that problem will not come, i asked them why it was happend, they said some application are opened but they have checked my mobile no application were opened, they have communicated with there staff itself they have gone inside, i have shouted them i came back, because i will never use for Internet in my mobile only for attending the calls purpose i am using the mobile,
then, within a week the same problem was happen again i called them again they have opened the back cover and with pin they have restart the phone.. these problem is keep on coming yesterday with this same problem i have gone to poorvika showroom i showed them they said handover the mobile we will send it to Sony service centre and we will solve the problem.
But i want to know one think. When i purchase the new phone how this problem come immediately, why i should send my new phone to service center, i asked them these question to poorvike sales people, they r not giving proper answer, they should change my phone, they should give another new phone, i handed over my phone yesterday(10/02/15) but still now i have not get any call from poorvika, they have not return my mobile so for i need new mobile instead of this phone, i am not happy with poorvika sales,

i am requesting you to take this complaint to your kind notice and rectify this problem immediately.

i am expecting your favourable reply.