Sony India — sony fhd tv issue

Address:

Pune, Maharashtra

I bought sony fhd tv before diwali and after few days i have registered a complaint but still sony tv engineer has not visited.
Not sure whether its a scratch on tv or any object inside the glass.
But it seems there is some small object inside the glass.

Its almost 12 days ticket has opened but still engineer has not visited.
I have taken this tv from good vendor in pune whose name is and i hope they will interfere here to resolve this issue asap.