Sony India — sony home theater ht-s500rf

Address:

Pune, Maharashtra, 411057

I purchased the sony ht-s500rf from vijay sales. After few months found out that the wooden cabinet of the sub woofer is slightly opening. Sony service centre came back saying it is physical damage and will not be covered in warranty. This is either bad wood quality or manufacturing defect as i have used it very carefully. Hence requested sony to provide a solution or provide replacement. Its been almost one month now but still they have not replied to my mail nor have they returned my woofer back to me.