Sony India — sony india complaint status update [id: 2075901

Address:

500045

All of a sudden my tv got a display issue there was no physical damage at all

We buy expensive products to use it for long and pay emi's even though we are unable to pay at once and have quality products

If your quality is not as we expect which will turn bad in couple of days don't call it a brand &sell it for such high prices

We call for support which is totally denied and top of which you want to charge again even though its a quality issue
Why should we go for brands n pay high prices and don't get proper support and in turn pay money while in warranty?

Can some one get back to me at the earliest

I called customer service raised a complaint, they informed will be sending a technician.. Who did not come again i had to call and take the phone no i request him to come.. He was totally acting weird... He said he has aother appointment how ever will come check for 5 minutes and go

He came saw the issue said will certainly tomorrow, never came back

I called customer care later they said it will cost me why should i pay for something when the damage happens while in warranty.. And its not a physical damage moreover the person said will contact the team and come tomorrow to repair which dint happen
I called customer care and they never bother to resolve it

I want this to be addressed at the earliest or replace my tv

[protected]@gmail.com