Sony India — Sony KDL-40EX520 LED TV Display problem

Address:

Bangalore, Karnataka

Purchased a Sony TV model KDL40EX520 in January 2012 at a cost of Rs.63000/- from Sony world, Indira Nagar, Bangalore. We have VGuard stablizer and the TV is rarely used by us and maintained very well. Around 25/2/2015, we have noticed the color problem in the display.. The screen had a vertical green lines in the display.I tried different inputs and various screen settings including factory reset, but the problem persisted. I then lodged a complaint with Sony Customer Care who gave an Complaint Id: 24497255 . Sony India sent an engineer to inspect the TV who told me that the display panel of the set has failed and will have to be replaced. He told that the cost of panel replacement will be Rs. 24800/-.Since Sony is a trusted brand all over the world and Sony products, particularly, high value items, are expected to give service for a reasonable period.We have checked with different forums, a lot of customers are facing the same/similar issues with this model only. As such it, appears that this particular model has some manufacturing defects from the very beginning. Defective model was sold by Sony centers to the consumers.We believed the Sony products and didn't go for other brands who were offering higher end models for this same price and also we wanted to purchase only from Sony authorized centers.But the result was v.bad and we feel guilty for purchasing sony TV. I request Sony India management to arrange replacement of display panel of my TV, free of cost, as a special case. Regards, Abirami 91-[protected]