Sony India — sony klv40r352e tv display not working

Address:

623536

On 24/12/2017 we bought sony led tv klv40r352e from sathya agencies ramanthapuram - 623501tamilnadu for rs38700.
From 20th nov 2018 onwards in that tv the display not working. We complaint to the respective agency regarding this defect and they taken the compaint. Service request id is 51552322. One week after a service person came city electronics madurai and checked the tv and told to us there is some water particles inside the tv so the warranty won't cover. Even though we explained there is no possible way from our side for getting water inside the tv. He also very well know that he only opened the tv wraper which is covered on the outer layer, but for the payed service he didn't response properly and he didn't tell us how the possibility the water enters. He didn't give any job card. Our home also fully concerated roof only there no possible way to get water inside the tv in our home. But the agency and the sony customer service didn't understand our quary and simply in stand with payed service only. They charged up to rs20000 for repairing which is not affordable for us. Please taken this concern and do needful to us.