Sony India — sony led tv not working within 12 days from purchase

Address:	600118
Website:	[email protected]

I have purchased 24 inches led tv through flipkart on 21.12.17, model no:klv-24p413d.

But unfortunately this tv did not working from 03.01.18, so i had to complaint with customer care through mobile.

Technician from paragon enterprise had visited on 06.01.18.
After that i had received a call from paragon enterprise on 07.01.18. And had been informed by them that the tv board has burned and have to pay an amount of rs.4000/- to rectify the same.

I was surprised to hear and i have replied to them, that 2 weeks back only i have purchased this product from flipkart, how it is possible the board can burned. Please arrange to provide us your inspection report, so that i have the warranty period, based on your report i will speak/handle with customer care.

But they (Paragon enterprise) listen/heard anything from me, in continuously replied without proper technical knowledge and customer responsibility, they replied they don't know the reason simply pay the cost for the board burned. " the words they told me that the sony products like that only, and also you didn't purchase that product from us, where ever you bought that tv you speak with them.

I was very very disappointed with this answer. I don't know whether they are sony authorised service vendor or others!!!

Finally i need some clarification from you,

1. I have purchased the tv on 21.12.17, the tv was shutdown on 03.01.18. I have used only 12 days from purchase, then why should not covered under warranty period of 1 year?
2. With in 12 days why board was blasted, what is the proper reason? What is the life time for that board???
3. Your quality of the product not even withstand for period of 2 weeks also its been that product delivered its defective manners me.???

I request you to replace entire tv under the warranty at free of cost immediately.

If failing the same will lead to legal affairs.

This is for your needy action and also our records.