Sony India — sony led tv screen issue kdl-32w550e

Address:	122018
Website:	sony.co.in

2 weeks back tv panel show horizontal line where in above line colour was different and blur. Launch service complaint 43223948 on which technician visited and told panel is faulty. I asked him to check if logic chip could be issue but he kept insisting panel is faulty. Thereafter he asked how old is tv i told him purchase in apr 2017. He then keep insisting on faulty panel and require replacement. New panel would cost around 14000 inr. I asked to find if panel is available on replacement. After 1 week we get call from service center, firstly then mentioned panel is available but cost is 13000.in the time we were thinking to respond we got another call asking if you are willing to buy new tv we would have discount available. I turned down new tv purchase due to money shortage. Its been 10 days now no one is picking our call in service center for resolution... Now we are bound to purchase new tv as we are not sure if panel is available to replace.