Sony India — Sony service centre not accepting mobile for repairing

Address:

New Delhi, Delhi, 110034

Sony service centre is not accepting my xperia z3 compact for repair as it was purchased outside from india (Purchased from qatar). My mobiles' suddenly half of the touchscreen stopped responding so on contacting customer support they asked for showing to service centre, but the service centre refused to accept it saying that they do not have its serial of product and asked for showing it to local vendor. But as this is a sony product why are they not accepting it, as a local vendor would not know about specific repair of this problem better than the manufacturer itself.