Sony India — Sony Xperia C 4 mobile

Address:

Chennai, Tamil Nadu

I purchased a Sony Xperia C4 on 25.07.2015 from Reliance retail. From day one i am facing some issue or the other on the handset. i gave a complaint on My support on 07th August'15 my ref no: 1-[protected] - problem was my screen went black and was not able to use any application. This problem i faced within a week. The solution given by your technical support is the software has to be updated. For a week old do you think the software has to be updated ? Your technical people think customers are fool and will believe whatever they say, i did not have enough patience so i went through the suggestions given by them and disconnected the call. I switched off my mobile for an hour and then started using the mobile. again i faced the same problem on 18th August'15 and I complained to the technical support, my ref No; 1-[protected]. and this time your technical people said that i need to use this phone only on safe mode. Again i am being fooled by your support people. i did not budge by their request. After paying 30, 000/- should i use the phone only on safe mode. Pls advise. since yesterday my touch screen is not working properly and my back keys keep moving automatically and eratically. Dont you think there is a serious problem on this particular device. I go the contact of Mr. Selvakumar Chinnaswami and with due respect I narrated the entire history and he suggested that I should be getting in touch with the Service Person and he gave me the contact details for which I am really thankful to him. But when contacted the Service Person, Mr. Shivaram, he was not willing to listen to the nature of complaint and he said that if we have faced any problem with the product then I need to visit the service centre and they should only be communicating to him. According to any service Centre persons this problem may not be considered on high priority as I am not the only customer for them. If I need to visit the service centre they will simply say that their company policy is to handover the mobile to them and they will analyse and let us know the solution. I definitely need an alternate phone as I have some personal emergencies and am sure your service centre does not support such things. Will you visit the service centre within a week of buying a product that too after investing Rs.30, 000/- . Its my hard earned money and definitely I will go to any extent to sort this issue. I have never experienced such a horrible service anywhere and I will definitely not suggest anybody to buy the sony product. Awaiting a favorable reply at the earliest. Ramadevi [protected]