Sony India — Sony xperia c5 ultra dual e5563 - newly bought and is not working/dead

Address:	Chennai, Tamil Nadu, 600020
Website:	www.consumercomplaints.in/new_complaint

One month back I bought Sony Xperia C5 Ultra Dual E5563, Sl. No.[protected] from Vivek & Co, Adyar, Chennai. The mobile has not work entirely, it is dead and not boot up, no power, hanging, display blank, not charging, etc., on 10th January 2016. Immediately, I submit to Sony Service Centre - Smart Care, 25, Adyar Bridge Road, Adyar, Chennai - 20, Ph:[protected]/[protected]. Job No: W[protected] dated 11th January 2016. ASC comments: Hanging, display blank, not charging properly, etc.
The Service Centre executives said to me that We assure to give back your mobile within a week, there are three times I contacted them over by phone. They are not responding properly. I doubt them to not able to give my mobile with proper service or replacement. It is newly purchased mobile. They are saying that motherboard is not working, the parts will come soon like-wise.
I have paid Rs. 26500/-, it is not a small amount. If you are not able to service it, kindly arrange to provide replacement of new mobile. Other wise I will approach to consumer complaints forum, etc. I have original bill with guarantee cards, etc.
Once again, I request you to replacement of mobile may be arrange and delivered to me as soon as possible because I don't have any other standby mobile for day-to-day use.
Yours truly,
G. Samydass
Chennai
M: [protected]/[protected]