Sony India — SONY XPERIA M DUAL MOBILE C -2004-Replacing the Board with old one during warranty

Address:

Kollam, Kerala

From Aiyyappan Pillai V Theertham, Thrikkovilvattom, Mukhathala-PO Kollam, Kerala, India-691577 Moblie No, [protected], Email: [protected]@gmail.com To M/s SONY INDIA Ltd. SUBJECT: SONY XPERIA M DUAL MOBILE C -2004-Replacing the Board with old one during warranty period-Complaint regarding. Sir, I bought a SONY XPERIA M DUAL-C2004 on 12.8.2014 . In MAY 2015, I noticed a problem while charging due to loose contact at the point where the charger is connected.Since it is within the warrenty priod, it was handedover to Madonna Sony Service Centre, Kollam on 13.6.2015.Then I was informed that the board would be replaced by a new one by Sony within 7 days.After one day the service center informed me that it was ready for delivery.when I verified the mobile, it is seen that the replaced board contains the data of another person including his photos.The details of the mobile are as follows IMEI of original board-[protected] IMEI - I of Replaced Board-[protected] IMEi-2 of Replaced Board-[protected] Jobe No.W[protected] Ticket ID-[protected] I wish to know the following 1)During warrenty period, whether the board is replaced with old one of an unknown person without erasing the data of that person, whose private data is revealed to another person like me or not. 2) If it is not replaced with new one, why my permission is not sought before replacing it with old one. 3)If not willing to replace with new one, the repair has to be done in my board itself. Sony being a wellknown company, I bought the mobile from Sony. Kindly takes necessary steps to replace the board of my mobile with a new one. Yours Faithfully.