[Resolved]  Sony India — SONY XPERIA T2 ULTRA DUAL/ Speaker not working and Irresponsible service center, Hummayun Naga, Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I have purchased SONY XPERIA T2 ULTRA DUAL in June'2014 though SNAPDEAL.COM and within three months after purchase, the speaker stopped functioning. I have approached local service center (Universal Electronics, 10-4-43/4/a, 1st floor, Zarar chambers, Humayun Nagar, Mehadipatnam, Hyderabad - 5000028, Telangana state. After preliminary invistigation mentioned that the speaker is having issues and it will take seven working days to repair the same. We have visited four times and there was no progress at all.The reason they say is that 1) Technicians are fully occupied and we cannot take the equipment and provide a new stand-by set on day one 2) next time when we approached, the service center people mentioned that it has been purchased through snapdeal and since there is no IMEI number on the delivery order, they told that it will not fall under warranty 3) third time when we visited with mobile case where there is an IMEI number and this time they mentioned that technicians are busy and cannot take the mobile and issue stand-by set. . It is more than a week so far and the repair didn't take place. It is so frustrating with sony service center and I request you to please look into this complain immediately. regards, Ranga and my contact number is [protected]