Sony India — sony xperia x

Address:

110058

Hi sir,

I have submitted my device sony xperia x on 8th march 2018 with ticket id [protected] at sony service station krishna services sec-7 harijan basti basti dwarka -110075 delhi india. With registered mobile number [protected].
The major problem was phone gets heated up and camera gets shuts down with in 5 minute. The concered team there told me that my device will take 7-8 days, on 15 march 2018 i got a call that my device is ready and i can pick it up but the problem was not solved so they give me new job sheet with ticket id [protected] and told me it will again take 7 days.
On 22 march 2018 they again called me that my device is ready, but the problem remains the same. Then the staff said me to come after 2 hours the problem will be solved but after 2 hours the problem was not solved.
Its been 14 days i am having no phone and the staff is also not polite its the worst service i am facing in my life when i say that i want to talk to any senior in the management they have excuse that senior is in the meeting, they are even not giving me any back up phone.
Kindly help me to replace my device as soon as possible.
I even called sony toll free number but got no help from them, the executive also told me that they cant help me i have to visit sercice centre.

Thanks
Akshay