Sony India — sony xperia xa1 dual and model no is g116

Address:	500074
Website:	[email protected]

Job no - w[protected]

Dear sir/madam,

I'm p. Rajkumar, i bought sony experia xa1 dual and model no is g116 on
[protected] through amazon india. I got a defect piece, mobile touch was not working, i submitted my mobile on 12th of june. After 20 days after facing runaround, finally they gave me my mobile on 6th of july, i have checked my mobile there in service center infront of service center head only, but still my mobile touch was not working. So, on that time i have requested for refund and service center head also assured me for refund and through customer support also i have requested for refund. They asked my bank details also for refund, but upto now i didnt got any resolution or refund nor any reply from the service center people nor customer support also.