Sony India — sony xperia xa1 ultra

Address:	560066
Website:	Worst experience

Hi,

I am writing this email with huge disappoitment after 1week o[censored]sage of sony xperia XA1 Ultra. I bought the phone for 28K on 02nd May 2018 and was very excited initially to capture some shots and record a video clip with my friends.I loved the cool display with bright colours and decent call quality.Everything was fine until i opened whatsapp to make a video call to my mother. She was able to hear my voice crstal clear but her voice volume was very low and i was surprised to see that the volume level button is on higher end.Did a restart and tried again...no go.I thought maybe one of the updates might be the cause and restored the phone to factory reset.Unfortunately there was no diference in the volume level.I also dropped a note to sony support.I was shocked to see many forums complaianing about the same issue on the interent.I have been advised by sony support to download software "Sony companion" and perform a software repair.I did the software repair twice as instructed but still no go instead a new issue surfaced. After making a voice call for 10-15mins and when i end the call there was a whitenoise from the speaker for few seconds. This time i approached the showroom from where i purchased the phone and demanded a replacement.They redirected me to the service center which was almost 20km from my workplace.I had to use google maps to reach the service center and xperia auto rebooted twice which was another horrendous experience. I managed to reach the service center and i explained the issue about the phone.I was surprised to hear from the service tech that the replacement window is only 7days from the date of purchase. 7DAYS !!! HOW CAN YOU DECIDE A PRODUCT'S DURABILITY IN 7 DAYS...AND THAT TOO A BRAND LIKE SONY!!.Even if i approach the service center within the replacement period i have to leave the phone for 2days with the service tech to check if its hardware/software issue.In my view there should be zero complaints from a brand like sony cos we Sony lovers trust the brand so much that we dont even think of other brands even if the specs are more for the same price.Ok lets agree since its an electronic device there is a chance of such minor issues. If the customer approaches service center within 7days of purchase and if he/she shows the issue, the replacement should be done straightaway without any further delay as its a brand new device - even if the issue is fixable.As per the process explained by the service tech i should leave the device for 48hrs and if its a software issue it will be reloaded or if its a hardware issue it will be sent to the factory for an replacement which should be approved by the head office.The approval process will take another 48hrs.Finally you will get a new Hand set only ( Have to use the same accessories came with the pruchase- which is okay) kept in a separate box unsealed.Customer have to blindly trust but Sony wont trust and make the customer go through this painstaking, stupid process.

HOW THE HELL CAN ANYONE WAIT FOR ALMOST A WEEK WITHOUT COMMUNICATION IN THIS MODERN WORLD.???? WHY SHOULD WE WAIT WHEN WE TRUST AND PAY????.
I completely lost my trust and from today neither i opt nor recommend anyone pruchase SONY -Especially in mobile category.You will find many frustated users like me on the internet.
I saw negative reviews even on premium segement like XZ Premium. I want to conclude by urging the higher management to take control before you loose other sony lovers.

Adios SONY...

Regards,
Dinakar.