[Resolved]  Sony India — Sony Xperia Z Phone Dead and cannot be repaired

Address:

Visakhapatnam, Andhra Pradesh

I have been using sony xperia Z from 1 year 4 months. My phone was suddenly giving problems with the battery and one day it just died and stopped charging. I took it to the service center and they say that water has gone in through the memory card slot and the indication is become pink. I have tried to argue with them saying that i have never even opened the memory slot even once but they wouldnt listen. Then i told them that the phone has not come under contact with water in the last 3 months so if water has gone in how can it be working since 3 months they didnt have an answer. I told them to give it to me in writing that the phone is dead and cannot be repaired but they simply said NO. How the hell am i supposed to claim insurance or go to the consumer court? How can a phone not be repaired? Just simply saying to buy a new phone we will give discount is pathetic. Not giving it in writing is even worse. I have extended warranty but i need a written confirmation from sony saying that the phone wont work further but the service center guys are least bothered. This is my worst experience with any kind of phone i have used till now. A Rs 40, 000 water resistant phone is just useless after a year and the SONY service center team is not bothered to help. Since there is not much i can in this aspect i will make sure that this word goes around through all social media and SONY suffers with their sales. Do remember that social media is much faster and effective than anyone can think. This post is going on FB, GOOGLE+, TWITTER, INSTAGRAM if nothing is done.