[Resolved] Sony India — Sorry to purchase Xperia Z2 and disappointed with services of Global Techno Care, Authorized Service Centre, Alwar (Rajasthan) | |
Alwar 16.09.2014 M/s Sony India Ltd. Reg : Sorry to purchase Xperia Z2 and disappointed with services of Global Techno Care, Authorised Service Centre, Alwar (Rajasthan) Respected Sir, Had I committed a mistake by purchasing Xperia Z2 in the month of June 2014 since I have been apprised by your Service Centre Alwar that the cable No. EC 803 can not be replaced as it has not so far been entrered in the system? The grievances naration is as under : i) I purchased Eperia Z2 Black IME[protected] Charger No. 2114 WO9406751 from M/s Sachin Telecommunication, Alwar vide bill No. 7151 dated 17.06.2014 for Rs. 44800.00. ii) Unfortunately during last week my above charger stopped proper working. iii) Yesterday in the noon, I sent my Driver to your Authorised Service Centre who was not attended properly neither was convinced for not repairing/replacing of the charger. iv) Yesterday, evening around 5.00 PM I had to approach your Service Centre and was attended around 5.25 PM. I am sorry to point out that the reason for waiting was not the quantity of the customers but the quality of services being rendered by the faces of the company - the persons sitting on the front benches. v) One lady alone was attending the customers and the other was sitting idle which resulted unnecessary wastage of the precious time of the customers. vi) I was attended by the second lady, sitting on the extreme right just infront of downstairs when Mr. B. C. Jain (Father of Mr. Ravi Jain - who is reported to be the owner of the service centre) interrupted and instructed her. vii) The reason for not replacing my charger cable was very surprising and not convincing at all! viii) I was apprised, since the company has so far not entered the No. of the above Cable No. EC 803 in the system hence it could not be replaced. We will send a mail to the company and as and when the same is entered in the system than only can be replaced. ix) On asking for probable days for solution of the problem I was casually given a telephone No. [protected] with the kind advice to make telephone call on daily basis. As and when the charger is received the same may be collected from the service centre. I was very sorry and agrieved with the attitude and reply and the quality and level of the services rendered at your service centre and with the view to report the matter to the company I asked the lady to let me know her name and give in writing the reasons but again it was to my surprise when she refused to reveal the name and specifically denied to give anything in writing. It becomes more funny/interesting/surprising when the person sitting on the counter were bearing a badge written thereon EXCELLENCE IN SERVICE IS OUR QUALITY. I also saw at your service centre a Sign Board displaying the information that - Company provides temporary handsets to the persons whose handsets are received for repairs/services. Is it not like a fun that while company is providing handsets but there is no remedy for charger cable?! It is not out of the place to mention here that nowadays it is the talk of the town that what were the compulsions with the Sony Company who has assigned the job of Service Centre to the person who was already running Service Centre of Nokia Care and having hundreds of complaints of ill behaviour with the customers. It seems that the proprietor has played some game under the table or some hidden hand has helped in assigning the responsibilities of service centre in Alwar. In my opinion the very purpose of providing courteous services to the customers is being completely defeated. To know the truth of level of services being rendered by your Alwar centre a secret enquiry may be conducted and persons who have visited your centre during last 3 - 4 months may be contacted, definitely the truth will come out and the Company may be saved with a heavy probable loss of image in future. Meanwhile the following steps may be fruitful if implemented : · Every employee sitting on the counter must bear his/her name plate. · Feed back be also collected from the customers to whom your Service Centre has provided the services. · CCTV Camera be installted so that through internet from the Controlling/Administrative Offices of the Company, situated in other cities, the affairs may be monitored. I hope that my grievances will be redressed urgently and suitable steps will be taken to improve the services at the Service Centre otherwise I apprehend that it will spoil the image of the company which I thank you will also not bear! Thanking you (D. K. Jain) F/O Ridam Jain, C 709, Budh Vihar, Alwar (Rajasthan) Mob : [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |
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I hope for the immediate redressal of the complaint.
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