Sony India — Still Awaiting Technician after 2 days of wait

Address:

Kolkata, West Bengal

Hello Sony India, Being the best in the market and a brand reputation in itself, I expected Sony India to really give excellent service. However it took me by my surprise that being a multi-national company it did not stood by its SLA and commitment. I had requested a technician to come to my house to repair my Sony Home Theater system (model # - HBD-DZ340K) on Saturday evening and I was told that a technician will visit me within 2 working days. Keeping Sunday being off so I was expecting someone to visit me on Monday or Tuesday. I also took time out to call customer care and check couple of times since I was told the technician will call before coming. Today is Tuesday 10:43 pm as I type this complaint that no one has come to my house to repair my system or even bothered to call to say that there will be delay. Tomorrow I have a party at home and will be having guest at home and no music to play, will Sony India take responsibility of this embarrassment which I will face tomorrow evening. I really hope that my complaint is dealt with and someone from the technician team visit me tomorrow and repair my system please. My Service request number is ID 22421131. Thanks & Regards Roger Thomas [protected] roger.[protected]@gmail.com