Sony India — Subject :sony lcd tv model klv 32 r 402 a, sl. no, 4315787 complait

Vijayan Manjoor

from Ernakulam, Kerala

Address:	Kottayam, Kerala, 686603
Website:	google

I have purchased the sony lcd tv model klv 32 r 402 a, sl. no, 4315787 on 12/9/2013 from pittappallil, ettumanor, ktm. now the display not working.. as per direction of the c care on complaint, i handed it over to madona customer care, kottayam_the customer care said to me that if the parts is out of stock the product will be replaced with condition that the cost of the damaged parts will be bear with. but there is no response so far. what shall i do to get it back? why this undue delay from a good named brand? and where is the customer's right to have a satisfactory dealing? due response through malayalam to [protected]
[protected]@gmail.com
(k. r. vijayan, sreelakshmi (h), manjoor south. p. o., kottayam 686603)

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Sony India customer support has been notified about the posted complaint.

Aug 23, 2016

Updated by Vijayan Manjoor I have purchased the Sony LCD TV model KLV 32 R 402 A, Sl. No, 4315787 on 12/9/2013 from pittappallil, Ettumanor, KTM. Now the Display not working..As per direction of the C Care on complaint, I handed it over to madona customer care, kottayam_The customer care said to me that if the parts is out of stock the product will be replaced with condition that the cost of the damaged parts will be bear with.But there is no response so far .What shall I do to get it back ? Why this undue delay from a good named brand ? and where is the customer's right to have a satisfactory dealing ? due response through malayalam to [protected]
[protected]@gmail.com
(K.R.Vijayan, Sreelakshmi (H), manjoor South.P.O., Kottayam 686603)