[Resolved]  Sony India — TERRIBLE SERVICE BY SONY -CHEATED

Address:

Patna, Bihar

ear Sony, I submitted my mobile phone Sony Xperia P LT 22i, which I purchased last year at Rs.25000 from Sony CENTER, to local service center at PATNA- ONUS SERVICES via JOB no.W[protected]. I had requested for 2 spare parts and repair of headphone jack and touchbuttons. I was given a maximum time- frame of 7 days(in the event that stock is not available locally, otherwise it was 2-3 days) IT HAS BEEN MORE THAN 12 DAYS AND STILL COUNTING AND MY MOBILE IS STILL NOT RETURNED I HAVE DONE COUNTLESS FOLLOW-UPS WITH THE CENTER INCHARGE, EVEN VISITED ONCE TO CENTER, BUT STILL THERE IS NO RESOLVE. I HAVE BEEN INFORMED THAT THE SIM COVER CAP IS NOT AVAILABLE LOCALLY AND IT WILL COME FROM CHENNAI BUT IT HAS NOT COME YET. WHEN I STARTED SHOUTING AT THEM, THEY HURRIED SAY THAT PART IS NOT AVAILABLE. SIR THIS IS ABSOLUTELY FRAUD . THEY ASSURE MY EVERY TIME THAT IT WILL COME IS 2-3 DAYS. SIR WHAT IS WRONG WITH SONY MOBILES. IT IS NOTORIOUS FOR ITS POOR SERVICE QUALITY . YOU SELL SUCH PREMIUM PHONES WITH ZERO SERVICE. I HAVE BEEN TOLD MY FRIENDS THAT IT TAKES MINIMUM 45 DAYS FOR PHONE TO BE REPARED. EVEN THEN IT IS NOT GOOD. MY WORST NIGHTMARE HAS BEEN TRUE. I DONT SEE THEM RETURING MY PHONE IN NEXT 10 DAYS EITHER. THE PART I REQUESTED IS AVAILABLE ON EBAY AND IT CAN BE DELIVERED TO MY DOORSTEP FROM CHINA WITH 5 DAYS, THEN WHY IS IT DIFFICULT FOR SONY TO MAKE IT AVAILABLE IN PATNA FROM CHENNAI WITHIN A WEEK. I HAVE TRIED VARIOUS OPTIONS TO GET THIS RESOLVED BUT IT HAS FALLEN ON DEAF EARS. MY MOBILE PHONE IS LYING WITH THEM FOR 12 DAYS. NOW I WANT FULL SERVICE OR KEEP THE PHONE WITH YOU. SONY HAS PROVIDED TERRIBLE SERVICE AND I WONT RECOMMEND IT TO ANYBODY.EVEN MICROMAX SERVICES MY BASIC PHONE IN LESSER TIME LOOK INTO THIS. PLEASE THANKS AAYUSH AGRAWAL CHECK MY JOB NO FOR CONTACT DETAILS