[Resolved]  Sony India — Touch is not working properly

Address:

Chennai, Tamil Nadu

Dear Sony, Sir, I bought sony Xperia ZR on march 2014 but with in 2 month i faced problem on my sony mobile which i could not digest because sony has high brand value on mobile phone that is why i bought sony mobile even my friends compelled me to by some other mobile but i told that even it is costly it would come for longer period.But with in two month my touch was not working properly and I gave it to Sony service center in Madurai(Tamilnadu). They gave correct response and they gave another new mobile on June. But within 5 month same problem happened and my touch is not working properly but this time some crack was there in my mobile but i did put my phone down and there is no physical damage has been happened.If you look my mobile phone carefully Crack has been happened inside my touch only so i went to sony center bangalore (vigneshwar services) and they did not give correct response even they did not see my mobile and they don't want to satisfy customer satisfaction they are just doing marketing(like exchanging with high cost) and they told that it did not come under warranty.but mobile phone has warranty upto next year march.I gave my mobile phone Saturday and they called monday itself I don't know whether they worked with my mobile phone or not and they called me to buy new phone with 20% or old one with 50%.If they repaired that mobile phone that cost won't exceed Rs 3000 because same thing happened to my friend mobile but it is different company mobile for that he spent only Rs 2750 only so i am kindly asking what is different between sony(high brand mobile) and other mobile phone. Still i believe sony and it is leading mobile company in the world but some service shop try to spoil that brand of sony.So please take this is as serious effort and solve this problem as soon as possible and make satisfy both customer and company.I look forward your positive reply Regards, Karthikeyan S Embedded Developer, TATA Consultancy Services, Bangalore