Sony India — tv display panel not working

Address:

492001

Very sad to say that i have complaint for my 55 inch 4k hd tv model no. Kd-55x90004a serial no. 4300969
With a payment advance made for replacement of amount rs. 50, 000 on 4 sept. 2017 at sony centre ultra care raipur which was purchased on 29 jan 2014 sum rs. 2, 84, 199 from lotus raipur.
Akindly let me know that the company people are making excuse overtime we ask. They told that panel is coming from thailand malaysia and also told later that company is getting tv replaced of same amount. Request you to kindly clear the situation so that i can further plan or complaint required person.