Sony India — Unable to repair my phone

Address:Jaipur, Rajasthan, 302025
Website:www.sonymobile.com/in

I purchased an xperia z5 premium dual with all my savings. Last week due to rain the phone stopped working. It was in my pocket when it was raining. I remember all the flaps were closed as they always are. The screen started flickering and then the screen was non responsive. The device seemed like it got crash or something. I went to nearest xperia store where the attendant told me that the device is water damaged and the only option i have is to pay 80% of the initial cost of new phone to get it replaced.
{moreover, i don't have an insurance on the device because the only insurance retailer is syska gadget secure which i found in my previous phones to be a fraud investment.}
This is horrible service. I don't want my phone to be replaced by some other phone. I want my phone repaired!!! I want my data back!!! I don't want refund for a device which your company claimed to be water resistant or waterproof ipx8 or anything. I am a sony lover, i respect your phones. It is unfair to pay for my device to be restored or replaced. I want my important college research data which is in internal memory of my phone.
I am very disappointed with the response of customer care guy from service centre.
If you don't take serious action on this, i believe the only option left for me is to file a complaint on your company under indian penal code 1860, section 415 & section 209/ or simply under false claim act.

My device model number is e6883 (Gold)
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information