Sony India — Usage of substandard parts and warranty service not given

Address:

Paschim Medinipur, West Bengal, 721101

Dear Sir, I purchased one sony xperia d2302 set on[protected]. Within 3/4 days when i removed the tested sim and inserted my permanent sim the network was not registering. It was a costly and important set for me so i was bound to take one day leave on[protected] to get warranty service from nearest service centre at midnapore. I expressed my problem and got astonished that on hearing itself sri prakash kamillya told me the sim slot is damaged so it will be chargeable. How it can happen within 3/4 days? If so what is the quality with present sony sets? Even i had to believe him and agreed to pay the charges. He kept me waiting for 3 valuable hours and lastly returned the set without providing any services rather i was asked to leave the set for 7days or more to get the service. As a Production Engineer of a Central Govt. concern, this I believe to be a manufacturing defect. Even then I requested for a stand by set as per company provisions so that, I can leave my set and manage my work in absence of the set that too he denied. With this experience I returned with my defective set. Now I urge the company to replace the defective set which was purchased from the sweat of my brow and these service personnel may be taken up who instead of providing quick service, harasses the customers and behaves in such a manner, that they are showing pity on us. Waiting for your valuable response and immediate necessary action please.