[Resolved]  Sony India — Xperia M Dual Hanging Problem

Address:

Mumbai City, Maharashtra

Sir, I purchased Sony Xperia M Dual on 05/08/14 from ZOOP local retail shop in South Mumbai. After purchasing, from same day I'm having hanging problem in mobile piece. I have gone to retail shop for same reason after verified by them, they are saying that if Sony Service centre will give us letter we will replace your mobile but Sony Service Centre is denying to give letter to me for same. On 09/08/14 I have given my mobile to Aarvee Info Services (Authorised Service centre) by you nearby Lamington Road, Mumbai. They are saying you will receive back your mobile on Monday 11/08/14. But if the problem in the mobile still insist then I want a replacement for same or payback my money. I will wait upto Monday (11/08/14) and still if your service not able to solve my problem then I have to take some legal action against that service centre. As a consumer I have rights that your company should replace that mobile If after servicing also the problem is not getting solved. For further details I want your reply on my email ID :- [protected]@rediffmail.com . Hope you will reply soon before 12/08/14. Thanks