Sony India — XPERIA Z2: ACCIDENTAL DAMAGE UNDER WARRANTY | |||
Respected Sir, Sir, i had bought my Xperia Z2 D6502 having IMEI No: [protected] & the warranty time of my device is upto 28/07/2015 as shown in the attached screen shot. Now, due to some mishappening the display of my phone got damaged completely. After this i had visit Sony Authorised Service Center in Rohtak to get the information regarding the same. The executives available at service center told me that your device cannot be repaired under warranty conditions & i have to pay approx 16-18 thousand Rs to repair the same. At the time of purchasing this phone its cost was Rs 49500/- therefore i am sending a soft copy of the invoice bill also. Also at present my financial conditions also didn't allow me to pay this amount for this repairing.Therefore, you are requested to kindly look into this matter and help me in resolving the same. I will be very thankful for you. Please do the needful. Regards | Ravinder Mob- [protected] email- nysa.[protected]@gmail.com Was this information helpful? | |||
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Sony India customer support has been notified about the posted complaint. | |||
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With reference to the above complaint i had received a call from the concerned department of Sony India on 5th April 2015 (Sunday). The executive had told me about the complaint that your damaged phone cannot be repaired FOC under warranty terms & conditions. But, unfortunately the info given by the executive of the concerned department was totally unsubstantial. As per info given by the executive Sony India Pvt Ltd had discontinued the ACCIDENTAL DAMAGE WARRANTY from the date 1st of June 2014, instead of this, while checking the same via Sony India official website the terms and conditions of Sony India ACCIDENTAL DAMAGE WARRANTY was totally different i.e Sony India Pvt Ltd had discontinued this service affecting from 1st of July 2014 instead of 1st June 2014 which actually matches with the purchasing date of this phone i.e. 1st July 2014. (Attached is the screen shot for the same).
Also, i had not received any written email reply from the concerned department for the information that was given by the executive of concerned department (i.e. Sony India).
You are therefore requested to kindly look into this matter and also suggest me what can i do under these circumstances to get a proper resolution.
Please do the needful.
Regards | Ravinder
Mob: [protected]
email: nysa.[protected]@gmail.com