Sony Mobile — Warranty (Xperia L) | |
I
bought Sony Xperia-L C2104 White IMEI-[protected] on 21st July
2014. Within one week it started showing an error while opening the camera
saying ‘Camera not available’ I took it to sony care centre in Mandi district of
Himachal Pradesh and they kept my phone for about two weeks and said its
motherboard needs to be replaced. When they returned my phone they almost
destroyed the back sticker and pasted it like phone was kept under the box
filled with rats but I ignored it because it was non visible part of the phone.
But later and till now I am having some logical issues with speackers like when
I turn the music player on the volume comes from ear speackers. I later took
phone to SANKALP
ELECTRONICS, PATIALA about three or four times but every time they
keep my phone for about whole day and at the end of day they returned it with
its firmware reinstalled and they says its nothing but a minor software issue.
Second time when I took my phone to them they again reinstalled its OS and returned within an hour saying
there is no problemin the mobile all issue is with the memory card you are
using.I almost laughed at their (that) non-sense theory. I am a certified
electromechanical design software professional and I know very well what a
VIRUS is and how can they make fool of me saying that this so called speacker
problem is because of VIRUS in my memory card.I just want to know why they dont
even see what the problem is why every time they reinstall the software and
returned the phone.
Today
after attending a call the display of phone turned off.I was able to receive
call but could not attend because the screen was off...I took it to
(SANKALP ELECTRONICS, PATIALA). and they opened the phone and reinserted the
battery and said its because of the applications you use are third party and
said they need proof to state that this problem is very often. And he was
unable to answer when I asked for a list of authorized applications and said
even whatsapp is not authorized.[protected]i want to say if whatsapp is not
authorized then { try to print on
every phone you produce a label saying **WE DO
NOT OFFER WARRANTY IF YOU USE WHATSAPP
ON SONY MOBILE** and see the change in your customers}
Now
when I thought about a new phone I came to know that even under warranty
current market price of my phone is
4000INR..It seems like I've actually lost my 14000 RUPEES by buying this
product when your authorized care centre can't provide me solution of my
problem.
I
KNOW WHEN MY PHONE’LL GET PROBLEM IN
FUTURE THEY ARE DEFINATELY GONNA DETECT PROBLEM IN IT BECAUSE AT THAT TIME MY
PHONE WILL NO LONGER IN WARRANTY AND THEY WILL CHARGE TOO MUCH.
they talk too big when it comes to sales now their technicians cant even tell me how the problem will be fixed.
Please
do the needful.
Parwinder
Singh
[protected]@gmail.com Was this information helpful? | |
Sony India customer support has been notified about the posted complaint. | |
Add a Comment | |
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
Post your Comment