Sony — sony led tv (model - kd-49x7500f)

Address:

Chennai, Tamil Nadu, 600078

I am writing my dissatisfaction w. R. T request id # 57282040 and job card number # j92384428.

I purchased sony tv (Model - kd-49x7500f) from vasanth & co on 12/01/2019. With in 9 months of purchasing we found a initial scratch in led panel and after 20 days we found 1 more scratch in led panel, during first scratch i didn't complaint but during second scratch i raised my complaint. The scratch is not deep. This is not a physical damage and the scratch happens automatically in the led panel (It seems to be tv panel in expanding and causing this scratch).
Tv didn't fall down (It is wall mounted),

We dont have any children in my home to hit the tv. I have gone through most of the complaints from other sony tv users about the same issue. They are also complaining the same and this is a manufacturing defect which sony needs to accept and they cannot blame it as physical damage.

My tv is under warranty, i would like to escalate this issue as i din't have any update from service center. I cannot pay for this as this is a manufacturing defect.

Instead of buying sony tv which is costly and having manufacturing defect like this with in a year, i can highly recommend users to go for other brands which does not cost you more. Sony quality is gone now a days and they are using cheap products and selling high in the market.