[Resolved]  Sony — Sony Vaio Laptop

Dear Sir,

This is V.Bala Praveen from Chennai, Tamil Nadu I have a bought a Vaio laptop from your sony store on 5 September 2013. (PUCHASED BILL SCAN COPY ENCLOSED).

What happened is from the 1st day I am facing many issues in the laptop I got really very fed up of my laptop bcoz it is something costly and creating problem, I complained to sony store where I have bought the laptop and asked for an replacement they told it a new one while using day by day the problem will be cleared. As per there word I went from there and I used the laptop, I faced many issues in the laptop.

The issues are as follows:

1. My mouse pad is not working properly (When I click on a specific point where I want to click thru the mouse pad it fails to click on the correct position and the pointer jumps to any other location automatically).
2. My Wifi connection is not connected properly.(When I connect to the wifi it connects and it automatically disconnects and the error which is shown on the system is limited access only and I called the Airtel broadband people they came to my office and they check with all my other laptop which we are using in our office and all the other laptop where connected and my connection in my laptop alone automatically disconnects).
3. System automatically restarts many time with sum error.

These are the issues I am facing so I went to your Sony service centre egmore(No 53 Wellington Estate Shop No 2, Near Ethiraj College, Ethiraj Salai, Egmore, Chennai –[protected]. I told the help desk people about all the error that I am facing they simply told there is nothing to worry it just a Windows 8 OS issue which is installed in your laptop, And he told me he will reinstall a fresh OS and he will check the laptop and what he has done is, He had again put the same OS on the laptop. And While taking delivery of the laptop he told your laptop have kept for observation for a whole day and there is no error occurred.

And I came to my office and switched on my laptop I used just for 10 mins only but the same restarting error occurred, the mouse pad properly & the wifi issue started, And then I called the Sony service centre egmore. I told the same problem is occurring what to do and they lethargically gave a response it will not happen like that we have kept in observation for the whole day if you want any further assistance please call the customer care and they closed that conversation.

And I called the customer care number that is [protected] and they guided to do sum steps that is open the run and enter the (mdsched.exe & chkdsk) and the customer care person told me it will take sum 15 to 20 mins to get over and after the troubleshots gets over pl call again and tell what is error is coming. And as they told I have done the error is Hardware problem were detected. To identify and repair these problems, you will need to contact the computer manufacture.

And again i called the customer care he told our engineer will attend your problem and gave the complaint number[protected], And I asked for a replacement they only gave the mail to contact.

Kindly take this issue very very seriously and replace the laptop because from the day one it’s in a very big problem and I have started a new company while giving a presentation to company if the same error occurs during my presentation my entire business will get spoiled, I hope you understand my problem & feeling, Pl take necessary action on it and give a replacement of my laptop.

It’s not a simple money matter if it a 100 Rs or 200 Rs matter I will leave just like that or can buy another one it’s a matter of Rs.34000/- Because of this issues I was frustrated and my pressure got increased like any thing I have spend lots of money for medicines and for doctor because of this issue only, And its has hurted me a lot.


Because of this issues I was so frustrated and my pressure got increased like and I have spend lots of money for medicines and for doctor because of this issue only, And its has hurted me a lot. If any thing happenes to me Sony will face a very serious consequences in this matter.

Any clarification on this pl feel free to call me in the below number.


Warm Regards,

V.Bala Praveen
Managing Director,
Big Leap e-Business Pvt. Ltd.
Mobile: [protected]
Mail:[protected]@bigleap.co