Sony — Sony Xperia C5

Address:

400060

This is to bring to your notice I purchased a Sony Xperia c5 mobile handset from one of your authorized dealers magnet mobiles on 11/11/2015, vide invoice no. VPM4/24337. IMEI no. [protected]. Immediately after the purchase, I found out that the touch pad of this phone was not working properly. I took my phone to one of your authorized service centre viz. Krish electronics on ( Vile Parle) 23/11/2015, and highlighted the issue to them. Job sheet no. W[protected]. The technician without even actually checking the problem just informed me that since the phone software was not upgraded, I was facing this problem. The service centre upgraded the software and guaranteed that the problem was taken care of and the phone was again in mint condition. But to my dismay, when I reached home, I found out that the problem still persisted. I immediately called up the service centre the next day to complain about the issue. I was asked to again go to the service centre. I again visited the service centre and this time round, the technician actually bothered to check my phone and found out that there was actually a problem with the touch screen and said that they will get the faulty part changed. Job sheet no. W[protected]. I got my phone back on 8/12/2015. Again after using for around 2-3 days, I started facing a new problem. The proximity censor of the phone isn't working and the screen flickers when you touch it for 3-5 seconds. I again visited the service centre on 19/12/2015 to get the checked. Job sheet no. W[protected]. The technician checked it and accepted that there was again a fault in the handset. I told him that I now want a new handset, as within a month of purchasing the new phone, I had to surrender my phone thrice to get it fixed. I have not received my phone back yet.